Frequently Asked Questions
Have more questions about Juniper Office furniture, our process, or anything else? Our team is here to help over email, phone, and live chat Monday–Friday, 7:30am–4:30pm CST.
Shipping and Tracking
How can I track my order?
Please contact us at support@juniperoffice.com or send us a message via live chat with your order number for the latest details.
How will my order be shipped?
Items too large or heavy for a standard UPS or FedEx shipment will be sent via freight. For more details on our freight shipping process, please visit our Shipping Policy page.
Do you ship to residential homes?
Due to carrier constraints, residential orders are subject to a $550 delivery charge and extended transit times of up to 20 business days. After you've placed your order, a representative will follow up to process the additional delivery charge.
What transit time can I expect?
Depending on your business's location, transit time can vary from 1 to 6 business days.
What is the shipping cost?
All commercial orders over $5,000 shipping to a verified business or office space ship free.
What is the lead time and cost difference for a custom item?
The lead time for a custom item is 3-5 weeks. Costs vary depending on product specifications and finishes.
Returns and Exchanges
My product is damaged. How do I get a replacement?
Please contact us at support@juniperoffice.com for assistance. Please sign the bill of lading “damaged” upon receipt. Pictures of the damage, as well as the order number associated with the damaged product, will be required. Please see our Return Policy for more details.
What is your return policy?
Furniture is eligible for return within 30 days of receipt of the order, and is subject to a 20% restocking fee. Items must be in new condition and in original packaging to qualify for a refund. Please see our Return Policy for more details.
Can I exchange my products?
We only replace defective or damaged products.
What is your warranty?
Please see our industry-leading warranty details here.
Product Details, Assembly, and Installation
Where can I find assembly guides?
Please find assembly guides on product pages and on our Install Guides page. For further assistance, please contact us at support@juniperoffice.com.
Where can I find product dimensions?
You can find product dimensions and additional details on individual product pages. If you have further questions on how an item will fit in your space or would like free 2D and 3D space planning, just contact our team.
Do you provide assembly and installation services?
Our nationwide network of certified installers has built hundreds of thousands of workstations across the country. Please contact our Project Management team by emailing support@juniperoffice.com for more details.
Do you offer samples?
Yes, please contact our team at hello@juniperoffice.com for more information.
Trade Program
How do I sign up for the Trade Program?
Sign up for our Trade Program for exclusive discounts, perks, and access to our Trade Concierge Team here. Our team will contact you shortly to discuss the program further.
We’re here to help.
Get a free 3D floor plan, explore our solutions, or learn more about the way we work.
- Fast, free 2D and 3D floor plans
- Dedicated project management team
- Designed and delivered in as little as 10 days