Return Policy

Return Policy 

Furniture is eligible for return within 30 days of receipt of the order, and is subject to a 20% restocking fee. Items must be in new condition and in original packaging to qualify for a refund. 

(NOTE: If we handle your installation for you, we clean up after ourselves. Please hang on to all packaging until you are sure you’ll be keeping your products.) 


Additional Details

  • The customer is responsible for shipping the returned product at their own expense.
  • Shipping and Turnkey Delivery & Installation fees paid are non-refundable. 
  • All refunds will be processed within 10 business days of the confirmed receipt date. 
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

    Freight Inspection Process
    Upon receipt of product, please inspect for the following damages. 

    Freight Damage
    If the product boxes appear broken, torn, or pallet repackaged, customers must sign the bill of lading as "damaged". The customer can reject the delivery in full or the customer can accept the delivery. If delivery is accepted, report any damages. 

    *Please Note, accepting the delivery with the BOL signed damaged means that we can replace your product Free of Charge and customer can install the undamaged items while replacement is in process. 

    Concealed Damage
    After opening the product box, inspect product for any concealed damages. (i.e. minor scratches, dents, paint chips). The customer will need to report damages. 

    Reporting Damage Process
    Damages must be reported within 10 business days from receipt of product. If a damage is submitted after the deadline, customer is responsible for replacement cost and freight cost. 

  • Take pictures of damages upon receipt 
  • Email to hello@juniperoffice.com
  • Replacement process will begin

    • Refunds
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    Late or missing refunds
    If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted. Contacting your bank directly can also let you know if a refund is pending. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@juniperoffice.com. 

    Sale Items
    Refunds are not offered for any Juniper SALE items, all sales are final. 

    Custom Items 
    Refunds and cancellations are not offered for any custom or handcrafted Juniper items, all sales are final.

    Exchanges
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@juniperoffice.com and ship your item to the address shown below, under Shipping. 

    Return Shipping 
    To return your product, please ship to: 
    Juniper Office 
    Returns Department 
    12626 Silicon Dr, Suite 400 
    San Antonio TX  78249 

    You will be responsible for shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it takes for an exchanged product to reach you will vary based on your location.

    We recommend you consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

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