Shipping Policy
Potential Delays
Please note: We're currently experiencing a high volume of orders; orders may ship out 24-72 hours after posted lead times.
Residential Shipping Update
Because we always strive to achieve 5-star customer service and due to carrier constraints, RESIDENTIAL ORDERS are subject to $550 delivery charge + extended transit times.
Home deliveries can take up to 20 business days. After you've placed your order, a representative will follow up after checkout to set up delivery and process the additional delivery charge.
Shipping Policies
All orders shipping to a verified commercial address over $5000 ship free (yes, free!).
All order processing is completed Monday-Friday; all orders received over the weekend or on a holiday will not be processed until the next regular business day.
All orders for items with the Quick Ship badge placed before 2pm CST on a regular business day will ship from our facility within 3-5 business days (does not include transit time).
Items without the Quick Ship Shipping badge will have varying ship times. We have worked hard to get all orders out in a timely manner and aim to only offer items that are in stock and ship quickly. We will reach out with shipping details once your order has been processed.
Transit Times
Transit times can vary depending on your location; see the map below to find estimated transit times to your region.
Please note residential deliveries may require additional days of transit due to delivery appointment requirements.
Local Pick Up
If you live in or around San Antonio, TX, you have the option of picking up your product directly from our distribution center. Simply select ‘Pick-Up’ during checkout, and someone from our team will reach out to you with instructions.
Shipping Notifications
You will receive a notification when your order has shipped as well as additional information for tracking your purchase. Here is what to expect in your inbox!
- Order Confirmation
- Shipping Notification with tracking number
Understanding Freight Shipments
Many of the items we sell are too large for a standard UPS or FedEx shipment, and will need to be sent via freight. If you’ve never received a freight shipment to your home or office, here’s what to expect:
1. Packing & Shipping
When your order is packed on a pallet and ready to go, a truck will pick it up from our distribution center and take it to the origin service center where it is scanned and ready to go!
Your freight order will be delivered to your company's loading dock or your business's curb. The product will arrive disassembled.
Note: If you need your order brought inside and the pallet removed, we offer Turnkey Delivery & Installation. Please contact us for a quote.
2.Tracking Your Order
Your tracking number will be activated so you can track its location and estimated delivery date in real time.
3. Area Arrival & Delivery Scheduling
Once your order has arrived at its destination service center, someone will contact you to schedule an appointment for delivery. Pick a day you are available to receive the package, and think ahead about any possible impediments or challenges the driver may have getting your package to your door. If their truck won’t fit where you are, make sure you have a Plan B.
4. Delivery
On the day of your appointment, you’ll need to be available to accept and sign for your shipment.
(Pro Tip: Request that the driver call you 30 minutes before arrival so you’re prepared.)
IMPORTANT NOTE: Inspect your delivery and products for any damages before installing your new furniture. Damages must be reported within 10 business days from receipt of product. Please be sure to sign the delivery note as “damaged” if you notice any packaging issues upon delivery. For more information on our Freight Inspection Guidelines, see our Return Policy.
How do I check the status of my order?
Once your order has shipped, you will receive an email notification from us that will include a tracking number, this will allow you to check updates and shipping status. Please allow 48 hours for the tracking information to become available.
Refunds, returns and damages.
See our Return Policy for more information.
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