Please contact us at hello@juniperoffice.com or send us a message via live chat with your provided order number and we'll give you the latest details on your order.
Frequently Asked Questions
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SHIPPING & TRACKING
How can I track my order?
How will my order be sent?
Many of the items we sell are too large for a standard UPS or FedEx shipment and will need to be sent to your office or business via freight. This means that your items will be placed on a pallet and shipped LTL (Less than Truckload) or FTL (Full-Truckload) depending on your needs and dropped off at your loading dock. Lift-gate fees may apply. Due to carrier fees, residential deliveries ship at an increased rate and may be subject to extended lead times. For more details on our freight shipping process, visit our Shipping Policy page.
What are transit times?
Depending on your business' state and region, the transit time can vary from 1 to 6 business days. Residential deliveries may require additional days of transit due to delivery appointment requirements. For additional details, visit our Shipping Policy.
What is the shipping cost?
All commercial orders over $5,000 shipping to a verified business or office space ship free. Lift-gate fees may apply. Due to carrier fees, residential orders delivering to a residential address will have additional fees applied.
What is the lead time and cost difference for a custom item?
The lead time for a custom item is 3-5 weeks. The cost will vary depending on the product specifications and finishes.
RETURNS & EXCHANGES
My product is damaged. How do I get a replacement?
Please contact us at hello@juniperoffice.com for more assistance. Pictures of the damage as well as the order number associated with the damaged product will be required.
What is your return policy?
Furniture is eligible for return within 30 days of receipt of the order, and is subject to a 20% restocking fee. Items must be in new condition and in original packaging to qualify for a refund.
(NOTE: If we handle your installation for you, we clean up after ourselves. Please hang on to all packaging until you are sure you’ll be keeping your products.)
For more details, View Our Return Policy.
Can I exchange my products?
We only replace items if they are defective or damaged. If you need to exchange your products for the same item, please contact our team.
What is your warranty?
You can see details about our warranty Here.
PRODUCT DETAILS, ASSEMBLY, & INSTALLATION
Where can I find assembly guides?
You can find related assembly guides on your products web page or on our Install Guides page. For further assistance, contact us at hello@juniperoffice.com.
Where can I find the dimensions of products?
You can find product dimensions and additional details within the individual product pages. If you have further questions on how an item can fit your space, contact our team and we'll make sure you get the right fit!
Do you provide installation services?
Yes, our nationwide network of certified installers has built hundreds of thousands of workstations across the country. Please contact our Project Management team by emailing projects@juniperoffice.com or visit our Installation Services page for more details.
OTHER
Are there any discounts available?
Bulk discounting is project specific. If you'd like more information to see if your project qualifies, please contact us at hello@juniperoffice.com to receive an estimate.
How do I sign up for the Trade Program?
Sign up for our Trade Program for exclusive discounts, perks, and access to our Concierge Team HERE. Our sales team will contact you shortly to discuss the program further.
Do you offer samples?
Yes, please contact our sales team for more information hello@juniperoffice.com.
Let's Discuss Your Project
Our team of specialists can help create the perfect workspace for you!